Privacy & Cookies Policy

1. WHO WE ARE

This Privacy & Cookies Policy explains how we collect and use personal information when you use our website or contact us about pest control and wildlife management services.

Stealth Pest Control is a trading name of COBO COLLECTIVE LIMITED (“we”, “us”, “our”).

• Registered in: England and Wales
• Company number: 16501340
• Registered office: 48 Homington Avenue, Coate, Swindon, England, SN3 6EN
• Trading and correspondence address: 48 Homington Avenue, Coate, Swindon, England, SN3 6EN
• Email: hello@stealth-pestcontrol.co.uk

For data protection law, we are the “data controller” of the personal information described in this policy.

2. WHAT THIS POLICY COVERS

This policy covers:

• Personal information we collect when you:
  • use our website;
  • submit an enquiry or request a quote;
  • become a customer or supplier;
• how we use that information and on what legal basis;
• how long we keep it;
• who we share it with;
• your rights under UK data protection law; and
• how we use cookies and similar technologies on our website.

It does not cover third-party websites you may visit through links on our site. Those sites have their own policies.

3. PERSONAL INFORMATION WE COLLECT

We only collect the information we actually need to run the business properly and safely.

3.1 Information you give us directly

When you contact us (via website form, email, phone, social media or in person) we may collect:

• Name
• Business / farm name (if applicable)
• Address or location of the property / land
• Phone number
• Email address
• Details of the pest or wildlife issue
• Any other information you choose to provide that is relevant to the job (e.g. access instructions, presence of livestock, previous treatments)

If you become a customer, we will also hold:

• Service records (jobs carried out, dates, notes, RAMS references)
• Invoices, payment records and basic accounting information

3.2 Information we collect automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device and operating system
• Pages viewed and time on site
• Referring site (how you landed on our website)

This is mainly collected via server logs and, if enabled, website analytics tools.

3.3 Information about suppliers and partners

If you are a supplier or contractor, we may collect:

• Contact name
• Business details
• Email, phone and address
• Invoices and payment details

4. HOW WE USE PERSONAL INFORMATION (AND LEGAL BASES)

We use personal information only where we have a lawful reason to do so under UK GDPR.

4.1 Enquiries, quotes and bookings

We use your details to:

• respond to enquiries;
• provide advice on pest/wildlife issues;
• prepare and send quotes;
• schedule and manage site visits;
• carry out the agreed work;
• follow up on completed jobs where necessary.

Legal basis:

• Contract (steps taken at your request before entering a contract, and performing a contract with you).
• Legitimate interests (running and growing a small pest control business in a sensible way).

4.2 Service records and accounts

We keep records of work done, including locations, dates and key notes, as well as invoices and payment records, to:

• prove what work was done and when;
• manage our accounts and tax responsibilities;
• handle insurance and legal obligations.

Legal basis:

• Legal obligation (tax, accounting and certain health & safety documentation).
• Legitimate interests (evidence of work carried out, defending legal claims).

4.3 Safety, compliance and insurance

We may use information about the site, the land and people present to:

• assess risks before and during jobs;
• complete and reference RAMS documentation;
• comply with firearms, health & safety and wildlife legislation;
• cooperate with our insurer if something goes wrong.

Legal basis:

• Legal obligation (compliance with UK law).
• Legitimate interests (operating a low-risk, insured wildlife management service).

4.4 General business administration

We also use information to:

• manage bookings and diary scheduling;
• respond to complaints or queries;
• maintain suppression/“do not contact” lists if you ask us not to be contacted.

Legal basis:

• Legitimate interests (day-to-day operation of the business).

4.5 Marketing

We are not in the business of spamming people.

We may occasionally:

• send existing customers light-touch information about our services (for example, seasonal reminders or changes to our service area).

Legal basis:

• Legitimate interests (keeping existing customers informed).

You can ask us to stop any marketing messages at any time by using the contact details above. If we ever want to use email marketing tools or more regular campaigns, we will only do that in line with direct marketing rules and will offer a clear opt-out.

5. WHO WE SHARE INFORMATION WITH

We only share personal information where necessary and appropriate:

• Website hosting and IT providers – who host the website, email and related systems.
• Email and communication services – if we use third-party email platforms or communication tools.
• Accountant or accounting software – to manage invoices and tax records.
• Insurers and legal advisers – if there is a claim, dispute or incident.
• Regulators and public authorities – if we are legally required to share information (for example, for law enforcement).

These organisations are required to keep your information secure and only use it as instructed. We do not sell your data to third parties.

6. INTERNATIONAL TRANSFERS

Our main operations are in the UK. Some of our service providers (for example, email or cloud services) may store data on servers outside the UK/EEA.

Where that happens, we will make sure appropriate safeguards are in place (such as UK adequacy regulations or standard contractual clauses) so that your information remains protected to UK standards.

7. HOW LONG WE KEEP YOUR INFORMATION

We do not keep personal data longer than necessary.

As a guide:

• Enquiries that do not lead to work – normally kept for up to 12 months.
• Service and job records for customers – normally kept for up to 7 years after the end of the financial year in which the work was completed (to align with tax and insurance requirements).
• Accounts and invoicing records – typically kept for 7 years as required by tax law.

We may keep information longer if there is a dispute, complaint, claim or legal obligation that requires it.

When information is no longer needed, we delete it securely or anonymise it.

8. YOUR RIGHTS

Under UK data protection law, you have the following rights:

• Right to be informed – to know how we use your data (this policy is part of that).
• Right of access – to request a copy of the personal information we hold about you.
• Right to rectification – to have inaccurate or incomplete information corrected.
• Right to erasure – to ask us to delete your information in certain circumstances.
• Right to restrict processing – to limit how we use your information in certain cases.
• Right to object – to object to certain types of processing, including some marketing.
• Right to data portability – to request information in a structured, commonly-used format (applies only in specific situations).

These rights are not absolute and can be subject to conditions and exemptions.

To exercise any of these rights, contact us using the details in section 1. We may need to verify your identity before acting on a request.

If you are unhappy with how we handle your personal data, please contact us first so we can try to sort it. You also have the right to complain to the UK Information Commissioner’s Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

9. COOKIES AND SIMILAR TECHNOLOGIES

9.1 What are cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, work more efficiently, and provide information to the site owner.

We use cookies and similar technologies to:

• make the website function correctly;
• remember certain settings (for example, your cookie choices);
• understand how visitors use the website so we can improve it.

9.2 Types of cookies we use

a) Strictly necessary cookies
These are required for the website to function properly (for example, basic security and load-balancing). They cannot be switched off in our systems and do not require your consent under current rules.

b) Analytics and performance cookies (if enabled)
These help us understand how visitors use the site (for example, which pages are visited most often, how people find us, approximate location by region). They are typically set by website analytics tools (such as Google Analytics or similar).

These cookies are not essential and will only be used with your consent. If you do not consent, we will not set them and your access to the site will not be affected.

c) Preference cookies (if used)
These remember choices you make (for example, dismissing a banner). They usually fall into non-essential cookies and may require consent depending on how they’re implemented.

9.3 Cookie consent

When you first visit our site, you may see a cookie banner or pop-up:

• It explains that we use cookies and gives you options to accept or reject non-essential cookies.
• You can change your choices at any time via the cookie settings link (if provided by the banner/tool).

We will:

• not set non-essential cookies (such as analytics) until you have consented;
• let you reject cookies as easily as accepting them;
• respect your choices and any “do not track” preferences where technically possible.

9.4 Managing cookies in your browser

You can also control cookies through your browser settings. You can:

• block all cookies;
• delete existing cookies;
• set your browser to alert you before a cookie is placed.

If you block all cookies, some parts of the website may not work correctly, but essential features should still function.

For more detailed information about cookies in general, you can visit independent websites such as AboutCookies.org or AllAboutCookies.org.

10. SECURITY

We take reasonable technical and organisational measures to protect personal data, including:

• using reputable hosting providers and IT services;
• restricting access to personal information to those who need it;
• using strong passwords and, where appropriate, multi-factor authentication;
• keeping systems and software reasonably up to date.

No system is perfectly secure, but we take data protection seriously and aim to minimise risk in a practical way for a small business.

If we become aware of a personal data breach that creates a risk to your rights and freedoms, we will handle it in line with UK GDPR requirements and, where necessary, notify you and/or the ICO.

11. CHANGES TO THIS POLICY

We may update this Privacy & Cookies Policy from time to time, for example if the law changes or we add new services.

The latest version will always be available on our website.

Last updated: 2 December 2025